ISS-F1RSt.com

Overview

F1RSt^TM Users
The Identity Theft Assistance Center (ITAC) is built on F1RSt^TM Technology. ITAC uses F1RSt^TM to initiate, manage, track, and disseminate data on all the identity theft cases processed through the center. In addition to ITAC, F1RSt^TM Technology is used by more than 44 leading U.S. financial institutions. For more information about ITAC, visit www.identitytheftassistance.org.

In 2005, more than 686,000 consumers filed complaints of identity theft and fraud with the Federal Trade Commission.¹ In the same year, at least 130 data breaches exposed more than 55 million Americans to potential theft and fraud.²

Regulations such as the Fair and Accurate Credit Reporting Act of 2003 (“FACT Act”) require both affected financial institutions and creditors to respond directly to each individual impacted by these types of events. Just as importantly, affected companies must strive to ensure positive experiences for customers in order to rebuild their trust and maintain their business.

F1RSt^TM Incident Response Solution technology fulfills both missions with easily adaptable, browser-based technology that is simple to use and requires virtually no maintenance. The result: a fully compliant and customizable “best practice” process for handling fraud incidents, from initial customer contact to automatic timeline enforcement.

Using F1RSt^TM, financial institutions can gather and share customer information in an encrypted, centralized environment. Utilizing a web browser as the common user interface, F1RSt^TM eliminates the need for the installation and maintenance of additional client-side software. The system’s security features include custom views and access based on defined roles.

Workflows and other features can be customized and integrated with related systems using built-in configuration tools. It can even interface with well-known single sign-on systems now used by many financial institutions.

The reporting capabilities included in F1RSt^TM permit system operators to create custom reports and data charts. Moreover, data can be extracted into defined XML structures or CSV files that are easily imported and manipulated by programs such as Microsoft Excel.

1 Consumer Fraud and Identity Theft Complaint Data, January - December 2005, Federal Trade Commission, January 25, 2006.
2 Swartz, Jon. “2005 worst year for breaches of computer security.” USA TODAY, December 28, 2005.


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